Yes, but there is a very short timeframe in which your order can be cancelled with a full refund. Please contact us as soon as possible if you would like to cancel an order. We make no guarantee as to our ability to cancel an order after it has been placed. If we are unable to cancel your order, it will be shipped. You can, however, initiate a return of the item subject to our Return & Exchange Policy.

Yes, but there is a very short timeframe in which the shipping address can be changed after an order has been placed. Please contact us as soon as possible if you would like to change the shipping address for your order. We make no guarantee as to our ability to change the shipping address after an order has been placed. Once your order is processed, any requests to change the shipping address should be directed to the carrier.

No, our systems do not have the ability to modify an order after it has been placed. If you would like to add, change, or upgrade the items in your order, we suggest that you place a new order and return any unwanted items from your original order.

We can accommodate a request to personalize an item on a case-by-case basis. Please contact us prior to placing an order if you would like to make such a request. We fully intend to make this option available on our website in the near future.

At this time, we can process only retail orders placed on our website. We do, however, accept wholesale orders by phone.

Our team is assessing call center options and may change this policy for retail customers at some point in the future.

We can accommodate requests to customize an item on a case-by-case basis. Please contact us prior to placing an order if you would like to make such a request.

We currently operate under a "Made for You" business model. We maintain very little inventory, and work with several on-demand manufacturers for order production and fulfillment. Upon receiving and processing an order, one or more of our manufacturing partners will begin production of your item.

The process by which an item is manufactured depends on the item itself. For example, we use sublimation for a variety of our handmade and "cut-and-sew" products, including our canvas shoes, slides, leggings, skirts, dresses, swimsuits, and certain household items. For t-shirts, hoodies, sweatshirts, polos, and certain joggers or leggings, we generally start with a high-quality "blank" or base product that meets our strict specifications and then customize it with our design and branding using on state-of-the-art techniques, such as direct-to-garment ("DTG") or direct-to-film ("DTF") printing, and modern embroidery. Other items, such as our sweaters and cardigans, are knitted entirely by hand.

Our manufacturing partners have impressive credentials, and many of the products they make for us are certified under one or more industry standards. We disclose these certifications, on a product-by-product basis, within the product details.

Some examples of the credentials and certifications earned by our partners and products include: OEKO-TEX® STANDARD 100, Global Organic Textile Standard (GOTS), Global Recycled Standard (GRS), Worldwide Responsible Accredited Production (WRAP), amfori BSCI, and Fair Wear, among others.

You can find a size guide document, as well as supplemental information about a product, on the product page. We are working on a separate size guide repository, and hope to have it on the website in the near future.

Absolutely. We built this brand for you. If there is a particular type of product that you would like to see in our catalog, contact us and we'll do our best to make it happen.

You can submit a review or ask a question on the product page. Additionally, we've been working on making this feature available within your account.

Please note that you may be eligible to receive rewards in exchange for a review. We really want your feedback so we can better understand and focus on making the products that you like, while phasing out the products you don't.

Not yet, but we plan to roll out that feature later this year. Stay tuned for updates.

No, but we plan to make several options available to our customers in the near future. Stay tuned for updates.

No, we do not currently ship to customers outside of the United States. While we remain interested in pursuing global expansion of our retail business at some point in the future, we are fully committed to our U.S. customers and intend to grow our brand domestically before expanding abroad.

It depends. The items in your order are made for you and fulfilled, on-demand, at the time in which your order is processed. Some items, such as our cut-and-sew or sublimated products, take longer to make and fulfill than others. Once your order is fulfilled, it is shipped to you. If you purchased multiple items, you may receive your order over multiple shipments as the items could be coming from different manufacturers and/or fulfillment centers.

Once your order is shipped, you will receive an email from us with your tracking information. The time from shipping to delivery will depend on your location, but you can generally expect to receive your order within 2-4 business days from the date on which it is shipped.

It depends. Our primary on-demand manufacturing partner has facilities across the globe, and our other partners are based in North and South America. If your order contains multiple items, you may receive it over multiple shipments as the items could be coming from different manufacturers and/or fulfillment centers.

We aspire to eventually make all of our products in the United States.

You can track your order from your account, or from a link in the email that was sent to you at the time in which your order was shipped.

Due to the abundance of fraud in these situations, our policy is that we are not responsible for orders that are lost or stolen after delivery has been made.

You can access our Return and Exchange Policy here.

No. Our policy requires the item to be unwashed, and in new and unused condition.

You have fourteen (14) calendar days from the date of delivery with which to initiate a return an item for any reason.

For orders placed during the months of November and December, we accept returns through January 31 of the following year.

It depends on the item that is being returned. As such, our policy is to provide a return address at the time in which your return is approved. Do not return any items to our corporate address, or any other address, without our express instructions.

You can initiate a return by visiting our Returns Portal, or by logging into your account profile and facilitating the return from your order history and tracking. You can contact us for assistance anytime.

Yes, we offer store credit and any balance you have will be displayed in your account.

Absolutely. Aside from the typical sale event, we extend a discount to GovX ID verified first responders, teachers, and military personnel as a way of expressing our gratitude for their service. Click here or see the link in your shopping cart for more information.

Depending on your location and privacy elections, we may also extend discounts for subscribing to our newsletter and our loyalty program, Mambí Premier Rewards. Members of our loyalty program accumulate points which could be redeemed for items in our store.

We currently accept one (1) promotional discount per order, independent of threshold discounts (e.g., free shipping on orders over $100) that may be in place at the time of checkout. Some promotions have redemption restrictions, and almost all of them expire at some point. If you have any questions about promotional discounts, or any issues redeeming a code, please contact us.

We charge taxes solely to the extent that we are required under state and local law. Some states impose a tax on online orders placed within their jurisdiction, and the rates and requirements vary from state to state.

Yes, we currently offer digital gift cards in denominations of $10.00, $25.00, $50.00, and $100.00. Traditional gift cards will be available for purchase in 2026.

We currently accept Visa, Mastercard, American Express, Discover, Diners Club, Amazon Pay, Apple Pay, Google Pay, PayPal, and Shop Pay.

We do not accept cash or any other form of payment at this time.

Yes, we generally allow price adjustments on items purchased within fourteen (14) calendar days prior to an active promotion. Certain exclusions may apply, and you should read the terms and conditions of the promotion to determine eligibility. Please note that we are unable to combine multiple promotional offers on a single order. Adjustments are paid in the form of store credit.

Please contact us with your order number to request an adjustment, or to inquire about eligibility.

We proudly donate five percent (5%) of every sale to 501(c)(3) nonprofit organizations that empower and support the Hispanic and Latino community through access to education, professional development, mentorship, entrepreneurship, and financial literacy.

We have partnered with ShoppingGives® to facilitate donations to our featured 501(c)(3) organizations. We donate five percent (5%) of the proceeds from each sale that we make to the organization that you choose. Every donation is made at the point of sale, and confirmation is provided to you after checkout.

Our partnership with ShoppingGives® allows us to provide you with complete control and transparency over the process, so that you can rest assured in knowing that proceeds from your purchase are going to the organization of your choosing.

Our relationship with ShoppingGives® allows us to feature a handful of nonprofit organizations that we ultimately make available to you so that you can align our donation with the cause that matters most to you. We select our featured organizations based on their impact on the Hispanic and Latino community in the thematic areas of education, professional development, mentorship, entrepreneurship, and financial literacy.

No, but you are welcome to send us suggestions anytime.

If you operate a 501(c)(3) nonprofit organization that is committed to empowering and advancing the Hispanic and Latino community with access to education, professional development, mentorship, entrepreneurship, or financial literacy, we would love to hear from you.

We don't have any formal sponsorship program in place just yet, but we are open to suggestions.

Mambí Premier Rewards is a very generous loyalty program that allows you to earn points for every dollar you spend on Mambí products, and for any customers that you refer to our store. The program is free and customers are automatically enrolled upon opening a customer account on our website. Click here for more information about the program.

Joining our Premier Rewards Program is free and easy. You can click on the Premier Rewards widget on the bottom righthand side of your screen, or just click here, and proceed with creating your account. That's all there is to it.

There are many ways to earn rewards in our program. You are rewarded for signing up, for subscribing to our newsletter, for placing orders on our site, for celebrating your birthday, and for submitting product reviews. You can also earn generous rewards by referring customers to our store.

We have the production capacity to support wholesale relationships of virtually any size; and a small, but dedicated, team that works closely with the client every step of the way.

Please note that we are in the process of adding a wholesale portal to our website for simplified and efficient order submission, tracking, and recordkeeping.

Absolutely. We would be happy to assist you with assembling a "company store" for your colleagues and employees. Our team would work closely with yours to create the perfect catalog and ensure that your company, organization, school, and/or brand is represented in the best and most professional way possible.